よくあるご質問
Ceremony & Reception
We accommodate bookings starting from a minimum of 6 guests.
We provide guidance with interpreters available in English and Chinese.
We can accommodate up to 60 seated guests for the ceremony.
To maintain the sacred atmosphere of the chapel, we kindly ask guests to take photos and videos only from their seats.
Yes, pets are welcome to join the ceremony.
Facilities & Amenities
Yes. Everything is conveniently located within the hotel, allowing you and your guests to move around easily and enjoy a seamless experience.
Yes. Our hotel is fully equipped with elevators and ramps for a comfortable and accessible stay.
Yes. We have a full set of tea ceremony items available, allowing you to host your event effortlessly and with complete peace of mind.
Yes, we have dedicated changing rooms available for both male and female guests.
Yes, on-site parking is available on the hotel premises.
Preparation & Planning
For the popular wedding season from May to November, we recommend securing your booking at least 6 months in advance.
We schedule meetings once a month starting about 4 months prior to the wedding. We design the process so that all consultations can be fully completed online.
We can conduct meetings in English, Cantonese, and Mandarin.
Yes. We can receive and safely store your luggage or items at the hotel prior to your arrival.
Attire & Beauty Services
Yes, you are welcome to bring your own dress.
Yes. We offer a wide selection of traditional Japanese wedding attire.
Yes. Please feel free to send us photos of your preferred styles in advance.
Yes. If you plan to bring your own stylist, please inform us in advance during our planning meetings.
Yes, hair and makeup trials are available starting from one month prior to the wedding date.
Yes. We provide hair and makeup services as well as changing rooms on the wedding day. If your guests wish to request hair and makeup, please inform us in advance during our planning meetings.
Cuisine & Dining
Yes. If informed in advance, our chef can prepare alternative dishes excluding specific allergens for both adults and children. Please share any food allergies or dietary restrictions with us during our planning meetings.
Yes, we offer dedicated children's menus, which can be selected and confirmed during our planning meetings.
Our base offering is full-course French cuisine. If you have specific preferences or wish to customize the menu to suit your family’s tastes, we can discuss this during our planning meetings.
Yes. We arrange a Chef’s Briefing on the day before your wedding, where you can taste the dishes and discuss any fine adjustments to the menu.
Photography & Videography
Your photos and videos will be delivered within 2 months following the ceremony.
We sincerely apologize, but drone shooting is not permitted out of consideration for the privacy and comfort of other hotel guests.
Yes. If you plan to bring your own photographer or videographer, please inform us in advance during our planning meetings.
Reservations & Payments
We kindly request advance payment via bank transfer to our designated account.
The deposit is 200,000 JPY. This deposit will be applied toward the total estimated cost of your wedding package.
Cancellation fees are charged based on the number of days prior to the wedding date. Please consult our staff for full details.
Access & Local Attractions
Please refer to our Access page below for detailed directions.
[ Access ]
We can arrange transfers between the airport and the hotel upon request for an additional fee. Please let us know in advance during our planning meetings.
Yes. We would be happy to recommend popular sightseeing spots in Karuizawa.
The best time to enjoy the vibrant greenery is from May to August.
Cherry blossoms typically bloom from late April to early May. Autumn leaves reach their peak from mid-October to early November, when Japanese maples, ivy, and larches turn brilliant colors. You can enjoy stunning autumn scenery around the hotel and at nearby Kumoba Pond (within walking distance).
Snowfall is expected from early December to late March.
Reservation & Contact
Phone Reservations & Inquiries
+81-267-31-0591Hours: 12:00 - 19:00
(Sat, Sun & Holidays: 10:00 - 19:00)
Closed on Tuesdays (Open on public holidays)